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Here is What You'll Discover
1. What REALLY motivates Your Clients in the NEW Economy
We will reveal for the first time ever what is driving your clients in these tough times and how to convert them to Brand Advocates that become Clients for Life
2. What it takes to generate Clients-for-Life today
How Leaders can activate the Seven EmotiVators in their Teams to deliver an outstanding Customer Experience and turn Clients into Brand Advocates that stay for Life
3. How to identify the MISSING LINK in Your Employee Experience
3. How to identify the MISSING LINK in Your Employee Experience
Are Your Employees operating at Level 1, i.e. total commitment? Or rather the average between levels 3 and 4, reluctant compliance and apathy?
4. How Your EX determines Your Customer Experience (CX)
5. Behind the Scenes Look at at South Africa's Visitor Campaign
3. How to identify the MISSING LINK in Your Employee Experience
Discover the Janus Effect - the reason why the way you treat your employees so often translates into how your employees treat your clients - and how to design the best possible EX
5. Behind the Scenes Look at at South Africa's Visitor Campaign
5. Behind the Scenes Look at at South Africa's Visitor Campaign
5. Behind the Scenes Look at at South Africa's Visitor Campaign
We will share the detailed case study of the 2010 FIFA World Cup and how South Africa motivated Visitors from 31 Countries to become Brand Advocates for Destination Mzansi
6. How South Africa grew Inbound Tourism Exponentially
5. Behind the Scenes Look at at South Africa's Visitor Campaign
5. Behind the Scenes Look at at South Africa's Visitor Campaign
How South Africa achieved the highest Brand Advocacy rating ever - and delivered a Visitor Experience that grew inbound tourism by 31% and business tourism up to 47%